Refund policy

Our refund policy operates within a strict 14-day window in the UK, beginning from the date your item is delivered. If you wish to request a refund within this period, you must email us at info widefitzfactory@gmail.com with your order number and address details. Failure to include this information may result in your email being marked as spam and not processed. Please note that return shipping costs are not covered by us, and we do not refund the original shipping charges.

Eligibility for Returns

To be eligible for a return, the item must be in its original, unworn condition and include all original packaging. Returns may be accepted for the following reasons:

- The item has undisclosed damage that was not mentioned in the listing.

- The items measurements were incorrectly listed.

- You have changed your mind about your purchase.

Once we receive and inspect the returned item, we will notify you regarding the approval status of your refund. If approved, refunds will be processed back to your original payment method. Please note that processing times may vary depending on your bank or credit card provider.

International Orders & Return Policy

At this time, we do not accept returns on international orders. Due to the high costs associated with international shipping, including return postage fees, potential import duties, and customs charges, we believe it would be unfair to pass these additional expenses onto our customers. To ensure transparency, we encourage all international buyers to carefully review item descriptions and measurements before making a purchase.